Frequently Asked Questions

WHAT SHOULD I BRING FOR THE SESSION?

Please bring along a swimsuit, a towel, a bottle of water and some sunscreen if needed. No other equipment is required.

 

WHAT ARE YOUR AQUASPIN™’S SESSION PRICES?

We provide 2 different options to buy sessions:

SESSION PACKAGES:

  • Intro Week $60 (max 3 classes valid for 7 days – only for first timers)
  • Drop in session $50 ( 1 session, no min validity)
  • Bronze Package $180 (4 sessions, valid one month) Price per session $45
  • Silver Package $400 (10 sessions, valid 3 months) Price per session $40
  • Gold Package $700 (20 sessions, valid 5 months) Price per session $35

PLATINUM MEMBERSHIPS – UNLIMITED SESSIONS – ROLLING PAYMENTS:

  • Recurring monthly $350: Monthly contract with rolling monthly payment of $350 for UNLIMITED sessions. You can stop your membership by contacting us at  info@aquaspin.sg at least 5 days before your next payment.
  • Recurring quarterly: $329 Quarterly contract with rolling monthly payment of $329 for UNLIMITED sessions. You can stop your membership after 3 months by contacting us at  info@aquaspin.sg at least 5 days before your next payment.
  • Recurring  yearly $298 / month : Yearly contract with rolling payment of $298 every month. You will enjoy UNLIMITED sessions for 12 months! After 12 months you can stop your membership anytime by contacting us at least 5 days before your next billing at info@aquaspin.sg

All sessions must be used within the respective dates bought, no sessions will be carried forward after the validity period. All packages have to be paid in full prior the first session. There will be NO refund once a package is bought.

For our Platinum members : Please note our late cancellation / no-show policy : For late cancel : 10$ penalty will be charged to your account unless MC is shown. For no-show $20 penalty will be charged to your account unless MC is shown. If you are unable to attend your scheduled booking, please cancel 24 hours in advance so we can free up your slot for an other rider.

 

WHAT IF I JOIN MID MONTH?

Our packages validity start the day of your first session. EG, if you buy your Silver package on Jan 1st and join your first class on the 15th of January, your package will be valid until 15th of April. All platinum memberships start on the date of purchase.

 

ARE PACKAGES TRANSFERABLE OR SHAREABLE?

You can share our Gold, Silver and Bronze packages with one person. It will have to be the same person throughout the package. Please contact us at info@aquaspin.sg with their details and we will activate the sharing option so you can both enjoy the package.

Our Platinum memberships are NOT sharable.

Packages are non-transferable, however we will work on a case by case basis in light of, severe injury, repatriation, or expatriation from the country.

 

WHAT IF I TRAVEL OR CAN’T MAKE IT ONE WEEK OR MORE?

We highly recommend that you complete or use as many sessions as possible before your trip. For Gold, Bronze and Silver packages, you have to use the number of sessions bought within the time frame dedicated.

 

DO YOU HAVE A NO CONTRACT OPTION?

Yes you can join us for a Drop in, Gold, Bronze or Silver package. For more information please check out our MEMBERSHIPS page

 

CAN I FREEZE MY PLATINUM MEMBERSHIP?

You can freeze your membership for up to 3 months a year. Each freezing will be charged $50 admin fee. Our sessions packages cannot be frozen.

CAN I JOIN DIFFERENT AQUASPIN™ LOCATIONS?

Sure! All our locations are open to the public. More info on our locations on the LOCATIONS page.

 

WHAT IS THE MINDBODY ONLINE BOOKING SYSTEM?

We strive to put the power in your hands, with Mindbody Online you can pay for classes, manage your own account, book yourself into the sessions and view your history. We stand by if you need any help with this, don’t hesitate to contact us.

 

WHAT HAPPENS IF I AM ILL?

If you are ill and can cancel 24 hours in advance, then you will be able to redeem your session. If you are ill and cancel less than 24 hours in advance, then please submit a medical certificate to info@aquaspin.sg our staff to receive a make up session. Please note that in order to be fair to all our clients, no make up session will be given if no MC is shown.

WHAT HAPPENS IF I AM ON MY PERIOD?

Most of our clients still join us during their period. If you do not wish to join a class, please inform us 24hrs before class time via email at info@aquaspin.sg or early cancel via the Mindbody Online platform. If the cancellation happens less than 24hrs before class time, regular policy for late cancellation will apply.

WHAT IF I SUSTAIN AN INJURY OR AM PREGNANT?

If you sustain an injury, we ask you to please seek a doctors advice regarding exercise, if you are advised against so, please submit a medical certificate to info@aquaspin.sg and we will freeze your package or membership until you are cleared medically.

If you are pregnant, then you can still participate in Aquaspin™ sessions. Our sessions have been recommended by doctors as the water helps alleviate the weight of the baby, and keep your cool. However, if you feel that you are not able to exercise you still can freeze your package or membership for up to 6months.

Please note, medical certificates are required to freeze your membership for medical reasons.

 

HOW LONG DOES MY ACCOUNT REMAIN FROZEN?

Aquaspin™ will keep frozen accounts for up to 6 months. If you have sustained a major injury or illness, please contact us in order to work on your case.

 

IF I AM BOOKED IN, CAN I CHANGE MY SESSION TIME OR CANCEL MY BOOKING?

All changes to sessions must be made 24 hours in advance of your session. All changes can be made through our booking system, or by emailing us at info@aquaspin.sg

 

HOW OLD DO YOU HAVE TO BE TO JOIN AQUASPIN™?

Aquaspin™ classes are open to all ages, minimum height requirement is 1.5 meters

 

CAN I TRY AQUASPIN™ BEFORE JOINING?

Yes, come discover the revolutionary way to exercise with our one week trial for $60 only!

 

CAN I AQUASPIN™ IF I CAN’T SWIM?

Yes! Our sessions are in the shallow end of the pool, and at no time is your head submerged in the water.

 

I HAVEN’T RECEIVED MY LOG IN DETAILS FOR MINDBODY ONLINE YET, WHAT DO I DO?

Please email us at info@aquaspin.sg and we will issue you your log in details for Mindbody online.

 

DOES AQUASPIN™ ACCEPT CASH OR CHEQUES?

You can pay by cash or cheque, for drop in sessions or sessions packages, although payments must be made before you can book your session. Once payment is made, your account will be credited and you can then book your sessions.

 

HOW DO I BOOK CLASSES ONLINE?

Class bookings can be made via our online booking portal. You will first need to register for online booking before you can use this system. To do this, please follow the steps by clicking here.

 

ARE THERE CHANGING FACILITIES, SHOWERS AND TOWELS?

Yes, all Aquaspin™ venues are fitted with showers and changing rooms.
All locations provide towels.

 

WILL I BE SHOWN HOW TO USE THE EQUIPMENT?

First timers are urged to come 15 minutes before the beginning of the session so our  Aquaspin™ P.R.O can guide them through on how to use the equipment, and how the session is run.

 

DOES AQUASPIN™ OFFER CAR PARKING?

Yes! Some locations offer free parking, some may charge a minimal amount.

 

WHAT IF IT IS RAINING?

We DO NOT cancel classes because of the rain. The Aquaspin™ staff will cancel ONLY if the weather conditions are dangerous (thunder & lightening).

Aquaspin™ classes are ON unless advised by our team. If Aquaspin™ staff has to cancel a class we will send you a text up to 30minutes before the start of the class. When a class is cancelled before class starts because of weather conditions we will credit the session back to your account.

If class is ON and you did not show up for class, class will be charged as a no-show.

If you are on site and there is heavy rain up to 20min into class, you are able to cancel your booking if you do not wish to continue riding under heavy rain.

Cancelled classes are shown on schedule both on our booking platform and our app.

WHAT IF THE WEATHER IS HAZY?

PSI BELOW 100: Everyone can ride!

PSI BETWEEN 100  TO 150 : We do not recommend participating in our Aquaspin™ sessions if you are pregnant, or if you have any respiratory difficulties. All other Riders can join us, all sessions remain on as usual.

PSI OVER 150 : We will automatically cancel the session by sms or email at least an hour before the class. We will re-credit your session back.

 

HOW DOES THE REWARDS PROGRAM WORK?

The more you spin, the higher rewards you get! booking a class, referring friends and buying packages will give you rewards points that can then be used on your next package or merchandise purchase at Aquaspin™.

HOW TO GET POINTS?

$5 spent = 1 point

Refer a friend = 40 points

Book 1 class online through MindBody Online = 1 point

 

HOW DO I KNOW HOW MANY POINTS I HAVE?

Your points will be shown on your client profile on MindBody Online

 

WHAT IF THE CLASS HAS LOW REGISTRATION

We will keep a class on as long as there are 2 Riders registered. We will cancel the class 12 hours before class time if there is zero registration for the next day.  All cancelled classes are shown on our schedule.