Please bring along a swimsuit, a towel, a bottle of water and some sunscreen if needed. No other equipment is required.
We provide 7 package options to buy sessions;
All sessions must be used within the respective dates bought, no sessions will be carried forward after the validity period. All packages have to be paid in full prior the first session. There will be NO refund once a package is bought.
For our Platinum members : Please note our late cancellation / no-show policy :
For all late cancel / no show bookings for Platinum members ONE DAY of validity will be taken off your package. If you are unable to attend your scheduled booking, please cancel 24 hours in advance so we can free up your slot for an other rider.
Each membership type begins its validy when you start your first session. EG, if you start on the 15th of January with a Silver membership, you have three months validity until the 15th of April to use all your sessions.
You can share our Silver and Bronze packages with one person. It will have to be the same person throughout the package. Please let us know their details and we will activate the sharing option so you can both enjoy the package.
Our Platinum series are NOT sharable.
Packages are non-transferable, however we will work on a case by case basis in light of, severe injury, repatriation, or expatriation from the country.
We highly recommend that you complete or use as many sessions as possible before your trip. For Bronze and Silver packages, you have to use the number of sessions bought within the time frame dedicated.
Yes you can join us for a Drop in, our Bronze or Silver package. For more information please check out our BUY CLASSES page
You can freeze your package for a week for $50. You can buy your “freeze a week option” by direct transfer or by paying directly to the trainer. Our Yearly Contracts cannot be frozen.
Sure! All our Clubs are open to the public. More info on our locations on the LOCATIONS page.
We strive to put the power in your hands, with Mindbody Online you can pay for classes, manage your own account, book yourself into the sessions which are convenient to you, and view your history. We stand by if you need any help with this, don’t hesitate to contact us.
If you are ill and can cancel 24 hours in advance, then you will be able to redeem your session. If you are ill and cancel less than 24 hours in advance, then please submit a medical cettificate to our staff to receive a make up session.
If you sustain an injury, we ask you to please seek a doctors advice regarding exercise, if you are advised against so, we will freeze your package or membership until you are cleared medically.
If you are pregnant, then you can still participate in Aquaspin™ sessions. Our sessions have been recommended by doctors as the water helps alleviate the weight of the baby, and keep your cool. However, if you feel that you are not able to exercise you still can freeze your package or membership.
Please note, medical certificates are required to freeze your membership for medical reasons.
Aquaspin™ will keep frozen accounts for up to 6 months. If you have sustained a major injury or illness, please contact us in order to work on your case.
All changes to sessions must be made 24 hours in advance of your session. All changes can be made through our booking system, or by emailing us at email@example.com
Aquaspin™ classes are open to all ages, minimum height requirement is 1.5 meters
Yes, come discover the revolutionary way to exercise with our one week trial for $60 only!
Yes! Our sessions are in the shallow end of the pool, and at no time is your head submerged in the water.
Please email us at firstname.lastname@example.org and we will issue you your log in details for Mindbody online.
You can pay by cash or cheque, for drop in sessions or packages, although payments must be made before you can book your session. Once payment is made, your account will be credited and you can then book your sessions.
Class bookings can be made via our online booking portal. You will first need to register for online booking before you can use this system. To do this, please follow the steps by clicking here.
Yes, all Aquaspin™ venues are fitted with showers and changing rooms.
All clubs provide towels at the location.
First timers are urged to come 15 minutes before the beginning of the session so our Aquaspin™ P.R.O can guide them through on how to use the equipment, and how the session is run.
Yes! Some clubs offer free parking, some may charge a minimal amount.
We do not cancel classes because of the rain. We will cancel only if the weather conditions are dangerous (thunder & lightening).
Aquaspin™ classes are ON unless advised by our team. If we have to cancel a class we will send you a text up to 30minutes before the start of the class. When a class is cancelled before class starts because of weather conditions we will credit the session back to your account.
If heavy rain occurs before or up to 20min into the class you are allowed to ask for your booking to be canceled. In that case, your session will be credited back to your account.
Cancelled classes are shown on schedule both on our booking platform and our app.
PSI BELOW 100: Everyone can ride!
PSI BETWEEN 100 TO 150 : We do not recommend participating in our Aquaspin™ sessions if you are pregnant, or if you have any respiratory difficulties. All other Riders can join us, all sessions remain on as usual.
PSI OVER 150 : We will automatically cancel the session by sms or email at least an hour before the class. We will re-credit your session back.
The more you spin, the higher rewards you get! You can start redeeming your points when you have reached 300 points ($15) to redeem for Aquaspin™ merchandise or accumulate to get coupon codes worth $20 (400 points) or $40 (800 points) off your next purchase
$5 spent = 1 point
Refer a friend = 40 points
Book 1 class online through MindBody Online = 1 point
Your points will be shown on your client profile on MindBody Online
We will keep a class on as long as there are 2 Riders registered. We will cancel the class by 6pm the preceding day if there is zero registration for the next day. All cancelled classes are shown on our schedule.