Please bring along a swimsuit, a towel, a bottle of water and some sunscreen if needed. No other equipment is required.
We provide 2 different options to buy sessions:
PLATINUM MEMBERSHIPS – UNLIMITED SESSIONS – ROLLING PAYMENTS:
All sessions must be used within the respective dates bought, no sessions will be carried forward after the validity period. All packages have to be paid in full prior the first session. There will be NO refund once a package is bought.
For our Platinum members : Please note our late cancellation / no-show policy : For late cancel : 10$ penalty will be charged to your account unless MC is shown. For no-show $20 penalty will be charged to your account unless MC is shown. If you are unable to attend your scheduled booking, please cancel 24 hours in advance so we can free up your slot for an other rider.
Our packages validity start the day of your first session. EG, if you buy your Silver package on Jan 1st and join your first class on the 15th of January, your package will be valid until 15th of April. All platinum memberships start on the date of purchase.
You can share our Gold, Silver and Bronze packages with one person. It will have to be the same person throughout the package. Please contact us at firstname.lastname@example.org with their details and we will activate the sharing option so you can both enjoy the package.
Our Platinum memberships are NOT sharable.
Packages are non-transferable, however we will work on a case by case basis in light of, severe injury, repatriation, or expatriation from the country.
We highly recommend that you complete or use as many sessions as possible before your trip. For Gold, Bronze and Silver packages, you have to use the number of sessions bought within the time frame dedicated.
Yes you can join us for a Drop in, Gold, Bronze or Silver package. For more information please check out our MEMBERSHIPS page
You can freeze your membership for up to 3 months a year. Each freezing will be charged $50 admin fee. Our sessions packages cannot be frozen.
Sure! All our locations are open to the public. More info on our locations on the LOCATIONS page.
We strive to put the power in your hands, with Mindbody Online you can pay for classes, manage your own account, book yourself into the sessions and view your history. We stand by if you need any help with this, don’t hesitate to contact us.
If you are ill and can cancel 24 hours in advance, then you will be able to redeem your session. If you are ill and cancel less than 24 hours in advance, then please submit a medical certificate to email@example.com our staff to receive a make up session. Please note that in order to be fair to all our clients, no make up session will be given if no MC is shown.
Most of our clients still join us during their period. If you do not wish to join a class, please inform us 24hrs before class time via email at firstname.lastname@example.org or early cancel via the Mindbody Online platform. If the cancellation happens less than 24hrs before class time, regular policy for late cancellation will apply.
If you sustain an injury, we ask you to please seek a doctors advice regarding exercise, if you are advised against so, please submit a medical certificate to email@example.com and we will freeze your package or membership until you are cleared medically.
If you are pregnant, then you can still participate in Aquaspin™ sessions. Our sessions have been recommended by doctors as the water helps alleviate the weight of the baby, and keep your cool. However, if you feel that you are not able to exercise you still can freeze your package or membership for up to 6months.
Please note, medical certificates are required to freeze your membership for medical reasons.
Aquaspin™ will keep frozen accounts for up to 6 months. If you have sustained a major injury or illness, please contact us in order to work on your case.
All changes to sessions must be made 24 hours in advance of your session. All changes can be made through our booking system, or by emailing us at firstname.lastname@example.org
Aquaspin™ classes are open to all ages, minimum height requirement is 1.5 meters
Yes, come discover the revolutionary way to exercise with our one week trial for $60 only!
Yes! Our sessions are in the shallow end of the pool, and at no time is your head submerged in the water.
Please email us at email@example.com and we will issue you your log in details for Mindbody online.
You can pay by cash or cheque, for drop in sessions or sessions packages, although payments must be made before you can book your session. Once payment is made, your account will be credited and you can then book your sessions.
Class bookings can be made via our online booking portal. You will first need to register for online booking before you can use this system. To do this, please follow the steps by clicking here.
Yes, all Aquaspin™ venues are fitted with showers and changing rooms.
All locations provide towels.
First timers are urged to come 15 minutes before the beginning of the session so our Aquaspin™ P.R.O can guide them through on how to use the equipment, and how the session is run.
Yes! Some locations offer free parking, some may charge a minimal amount.
We DO NOT cancel classes because of the rain. The Aquaspin™ staff will cancel ONLY if the weather conditions are dangerous (thunder & lightening).
Aquaspin™ classes are ON unless advised by our team. If Aquaspin™ staff has to cancel a class we will send you a text up to 30minutes before the start of the class. When a class is cancelled before class starts because of weather conditions we will credit the session back to your account.
If class is ON and you did not show up for class, class will be charged as a no-show.
If you are on site and there is heavy rain up to 20min into class, you are able to cancel your booking if you do not wish to continue riding under heavy rain.
Cancelled classes are shown on schedule both on our booking platform and our app.
PSI BELOW 100: Everyone can ride!
PSI BETWEEN 100 TO 150 : We do not recommend participating in our Aquaspin™ sessions if you are pregnant, or if you have any respiratory difficulties. All other Riders can join us, all sessions remain on as usual.
PSI OVER 150 : We will automatically cancel the session by sms or email at least an hour before the class. We will re-credit your session back.
The more you spin, the higher rewards you get! booking a class, referring friends and buying packages will give you rewards points that can then be used on your next package or merchandise purchase at Aquaspin™.
$5 spent = 1 point
Refer a friend = 40 points
Book 1 class online through MindBody Online = 1 point
Your points will be shown on your client profile on MindBody Online
We will keep a class on as long as there are 2 Riders registered. We will cancel the class 12 hours before class time if there is zero registration for the next day. All cancelled classes are shown on our schedule.